Everything you need to know about finding, booking, and working with nannies on Trustnanny.
How do I find a nanny on Trustnanny?
Browse our verified nanny profiles using filters like location, skills, salary range, and availability. Once you find a match, you can message them directly or send a booking request through their profile.
Are all nannies on the platform verified?
We have a two-tier system. All nannies go through basic registration, and verified nannies have passed our admin review process. Look for the green "Verified" badge on profiles for extra peace of mind.
How does the booking process work?
Families can request a booking with start/end dates and any special notes. The nanny receives the request and can confirm it. Once confirmed, the booking appears in both dashboards with all the details.
Is there a fee for families?
Families can browse and message nannies on the free plan. For unlimited bookings and priority support, check out our Basic and Premium subscription plans on the Pricing page.
How do I pay my nanny?
Currently, payments are arranged directly between families and nannies. We recommend agreeing on payment terms (cash, bank transfer, or mobile money like M-Pesa) before the booking starts.
Can I cancel or reschedule a booking?
Yes. From your dashboard, go to "My Bookings," click on the booking, and use the cancel or reschedule options. We recommend giving your nanny as much notice as possible.
How do I leave a review for a nanny?
After a booking is marked as completed, you will see a "Leave Review" button on the booking details. Your feedback helps other families make informed decisions.
What if I have an issue with a nanny?
You can report a nanny directly from their profile page. Our admin team reviews all reports within 24–48 hours and takes appropriate action. For urgent safety concerns, please contact local authorities.
How do nannies get verified?
Nannies submit their profile for review through their dashboard. Our team checks profile completeness, reviews any uploaded documents, and approves verified status within 24–48 hours.
Can I save nannies to review later?
Yes! Click the heart icon on any nanny profile to save them to your favourites. You can view and manage your saved nannies from your dashboard under "Saved Nannies."
How do I edit my family profile?
Log in and go to your dashboard, then click "Edit Profile" in the sidebar. Keep your bio, children details, budget, and schedule up to date for the best nanny matches.
Is my personal information safe?
Absolutely. We never share your contact details publicly. Messaging is handled through our platform, and you choose when to share your phone number or email with a nanny.
Still have questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.
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