6+ Verified Staff Available

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You Can Trust

Vetted, background-checked home professionals matched to your family. Browse real profiles, read reviews, and book securely — all in one place.

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Happy nanny with children
Nanny playing with kids
Children being cared for
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Grace Wanjiru
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4.8 Rating

3+ happy families

Verified

6+

Verified Professionals

3+

Happy Families

0+

Bookings Made

5+

Cities Covered

Serving families across

🇰🇪 Kenya
🇺🇬 Uganda
🇹🇿 Tanzania
🇬🇭 Ghana
🇳🇬 Nigeria
🇿🇦 South Africa
🇷🇼 Rwanda
🇪🇹 Ethiopia
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Hand-picked, highly rated professionals

Simple Process

How Trustnanny Works

From search to first day — the whole process takes less than 24 hours

Search & Filter

Search by city, skills, availability and budget. Advanced filters ensure you find exactly the right fit.

View Profiles

Browse full profiles: outfit photos, work history, skills, certifications and genuine family reviews.

Book Securely

Send a booking request, confirm details, and pay securely through the platform with full protection.

Specialities

Browse by Skill

Find home professionals with exactly the expertise your family needs

Safety First

How We Verify Every Home Professional

Your family's safety is our top priority. Every home professional goes through a rigorous 4-step vetting process before they can accept bookings.

Apply & Upload

Home professionals create a detailed profile and upload identity documents, certifications, and references.

Document Review

Our team manually reviews ID cards, work permits, and police clearance certificates.

Background Check

We verify employment history and check for any criminal records or red flags.

Approved & Badged

Only verified home professionals get the green badge and can accept paid bookings on the platform.

100% Satisfaction

Replacement home professional if things don't work out.

Secure Payments

Funds held in escrow until the job is completed.

24/7 Dispute Support

Our team mediates any issues within 24 hours.

Find Staff

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FAQ

Frequently Asked Questions

Everything you need to know before booking

Every home professional completes a 4-step process: profile creation, ID document upload, manual review by our team, and background check. Only verified home professionals receive the green badge and can accept bookings.

Absolutely. Once you send a booking request, the home professional can accept and you can schedule an interview via our messaging system before confirming the start date.

Families pay through the platform. Funds are held in escrow and released to the home professional only after the booking period is completed successfully.

You can cancel any pending booking from your dashboard. For confirmed bookings, please give at least 48 hours notice. Cancellation fees may apply depending on your plan.

Yes. We provide a standard employment agreement template that both parties can review and sign digitally before the booking begins.

Contact our 24/7 support team immediately. We will find a replacement home professional within 24 hours and process a refund or credit for the missed days.

Yes. Home professionals set their own salary range. Families can see this upfront and negotiate within the platform messaging system.

After creating your profile, go to Dashboard → Verification and upload your ID document. Our team reviews submissions within 24-48 hours. You'll receive an email once approved.

You'll need a government-issued ID (passport, national ID, or driver's license) and optionally any relevant certifications you hold.

Creating a profile and receiving bookings is free. We only charge a small service fee (10%) on completed bookings to cover platform costs.

Home professionals receive payments via mobile money (M-Pesa, MTN) or bank transfer within 3 business days after a booking is marked complete.

We verify identity documents, check criminal records where available, and validate references. Home professionals with clean records receive a "Background Checked" badge.

Yes. We use bank-level encryption and never share your personal details with third parties. Your contact info is only shared with families after you accept a booking.

Yes! Many families start with a short trial booking (1-2 weeks) before committing to a longer arrangement. This is fully supported on the platform.

Still have questions?

Our support team is here to help you 24/7